You may return most new, unopened items sold within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error, otherwise, two-way shipping will be charged. Return request can be sent online (Contact us) by email or by phone. Items should be returned in their original product packaging.
Receiving a Refund
You will receive your refund after we receive and process your returned items (for the items eligible for refund). Expect your refund within 2 weeks of giving your package to the return shipper (though in many cases you’ll receive the refund sooner).
This time period includes:
1 to 3 business days for us to receive your return from the courier.
1 to 2 business days for us to process your return
The time it takes your bank to process our refund request (see below for specific guidelines)
We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. You can view completed returns and refunds at the bottom of an order’s summary page in Your Account. If the refund does not appear in Your Account within 4 weeks from the day you sent us your returned item, please contact us immediately.
Order Cancellation Policy
Your order begins processing immediately after you click Place Your Order on the “Confirm and submit” page. During processing time it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be canceled.
To attempt to cancel your order during processing:
Sign in to your account.
Find the order on your account Main Page
Click the order number to see the Order Details.
If it is still possible to cancel, you will see an enabled “Cancel” button on the Order Details page that you can use to cancel your order. If the “Cancel” button is not enabled, the order is already being shipped and cannot be canceled.
If you have changed your mind about the order and it is too late to cancel, you can return any unwanted items in accordance with the returns policy.